FAQs

Chargebacks: Due to the increase in fraudulent chargebacks we’ve experienced throughout the entire duration of the pandemic we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month.

How-To-Book:

1. Go To Booking

2. Select A Type Of Cleaning

3. Select Frequency

4. Select What Needs To Be Done

5. If Needed, Select Extras. We Are Not Liable If No Extras Are Selected.

6. Select Date You Would Like Us To Come Out

7. Provide Your Information

8. Key Information

9. Payment Information

10. Save Booking

How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”

• If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

• If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”

• If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “

Monday to Friday 8am-8pm
Saturdays 9am to 3pm
Sunday Offices are closed.
After hour support: info@turnovercasitas.com

You have to login into the platform, and under the user icon you have to press “Deactivate Account”

Many clients with large homes prefer to order hourly service, and pick and choose which parts of the house they want us to clean on a visit-by visit basis. That being said, a fixed price option is still available to you.

You do not! However if it’s your first time signing up for a Klenen cleaning, initial introductions always help develop the personable relationship with your home specialist.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

If your home has a security system, please provide us with a user code and steps necessary for us to turn off the alarm. We will arm the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.

No, your provided card will be on hold 1 days before your appointment to secure the funds, to ensure all cleaners will get paid for service, and you will be charged after your services have been completed.

We only charge fees when we really need to. If you cancel or reschedule an appointment after 3:00pm the day before your cleaning, we may charge a $40 last-minute change fee. If you choose to cancel your recurring service before your second vicit, we will charge you $69, to bring your pricing closer to our "One-Time" service offering.

Do’s:

• Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)

• All exterior surfaces in all rooms

• Floors are mopped and vacuumed

• Bathroom (complete toilet clean, shower, handles, tub, drain)

• Bedroom (shelving, nightstands, bed frames, tidy up bed)

• All window sills

Don’ts:

• All Extras are not included (must be selected for an additional cost)

• The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

We’re not required to have a license in the State of Texas and currently are insured for up to 2M in general liability damage.

You can check on your confirmation email or in your account area.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean, in some instances.

Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately. We require that you provide photos of any overlooked tasks by the cleaning team.

A deep clean is recommended for all first time cleaning by TurnOver Casitas. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard cleaning.